Policies

Processing Time and Product Availability

Upon placing an order, customers can expect a standard processing time of 7-10 business days before their order is shipped. This time frame allows us to ensure that your order is accurately fulfilled and undergoes a thorough quality check. Should any unforeseen delay occur in processing your order or if a backordered item’s availability date changes, Attinson Food Equipment will promptly notify customers via email or phone, providing updated timelines and options.

Modifying or Canceling an Order

Orders can be canceled without penalty within 1 day of placement, as long as the order has not yet been processed for shipping. To cancel an order, please contact us immediately at info@attinson.com with your order number and cancellation request. For canceled orders within the specified window, customers will receive a full refund to their original method of payment within 7 business days.

Similar to cancellations, order modifications (such as changing the quantity or specifications of items) can be made within 1 day of order placement.

Please reach out to our customer service team with your order number and detailed modification request at info@attinson.com.

If the modification results in a difference in cost, customers will either be refunded the difference or required to pay the additional amount.

Return and Refund Policy

Products can be returned within 7 days from the date of purchase.

Items must be in new, unused condition and include all original packaging, accessories, and documentation (manuals, warranty cards, etc.).

Customized or special order items, used items, and items sold "as is" or marked as final sale are not eligible for return.

Contact Attinson Food Equipment’s customer service to initiate the return process. Please provide your order number, details of the item(s) you wish to return, and the reason for the return.

The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item sent).

All returns due to purchase error on the part of the customer will be charged, in addition to their return shipping cost, a minimum 25% restocking fee, to be deducted from the refund amount.

Upon receipt, returned items will be inspected to confirm their condition and eligibility for a refund.

Eligible returns will be processed within 14 business days of receipt. Refunds will be issued to the original method of payment.

Original shipping costs are non-refundable, except in cases of our error or defective products.

You will be notified via email once your return has been processed and the refund has been issued.

If you receive a defective item or an item that is not what you ordered, please contact us immediately. We will arrange for a return, exchange, or refund at no additional cost to you.

Damage Policy

Customers are asked to inspect their purchase upon arrival. If any item is found to be damaged, please report the damage to Attinson Food Equipment’s customer service within 24 hours of receipt. Delayed reports of damage may affect the ability to process a claim.

For a swift resolution, we request that customers provide photos of the damaged item(s), a detailed description of the damage, and the order number. This information will be crucial in assessing the situation and determining the next steps.

Once a claim is approved, customers will have the option to receive a replacement item at no additional cost or a refund for the damaged item, including any shipping costs paid.

For items damaged during use but still under the manufacturer's warranty, please contact Attinson Food Equipment for assistance in processing a warranty claim according to the manufacturer’s guidelines.

If damage is not covered under warranty, Attinson Food Equipment will offer repair options when possible, or provide information on purchasing a replacement at a discounted rate.